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SERVICE THAT SIZZLES!
SYNOPSIS: Service is the most talked about subject in America today...yet it remains a joke. We fill up at gas stations where we pump our own gas, we dine at restaurants where we make our own salads, we watch TV programs based on home videos we've sent them to air ... and on "America's Most Wanted," we are even actually catching our own criminals. It seems the only company that tells it like it is...and honestly tells you they aren't going to do much for you, (customer service-wise)...is U-Haul!
Yet, today's customers need good service, want good service, and are willing to pay for it. Good service is the one thing any company can provide with the least amount of expense that will reap the biggest rewards. In this session Nicki spells out the new customer service ethics as well as the rules and attitudes that will shake up the crowd and make them look at business in a different way. Though presented with Nicki's inimitable funny style, this motivating message packs a wallop!
TARGET AUDIENCE: Anyone in business or doing business today. All company employees.
