SERVICE THAT SIZZLES
Customer service is one of the most talked about subjects in America today …and it’s abominable. Since it costs about 5 times more to attract a new customer than to keep an existing one, it would seem that providing great customer service should be paramount in every company’s mind and action plan.
The fact of the matter is that customer service is everyone’s job and at any given time, each employee is either working for your company or working against your company. This seminar highlights ways to assure that you are doing the former and not the latter?
Customer service is not about vapid marketing promises, advertising platitudes or putting out fires. It actually is more than having a plan to “service” the customer, it is about having a team that is dedicated and focused on “caring” about the customer.
Make sure you are not spending a fortune to attract new customers, when you had great ones to begin with, who were simply not served well.
The fact of the matter is that customer service is everyone’s job and at any given time, each employee is either working for your company or working against your company. This seminar highlights ways to assure that you are doing the former and not the latter?
Customer service is not about vapid marketing promises, advertising platitudes or putting out fires. It actually is more than having a plan to “service” the customer, it is about having a team that is dedicated and focused on “caring” about the customer.
Make sure you are not spending a fortune to attract new customers, when you had great ones to begin with, who were simply not served well.
You will learn:
* WHY WHAT HAPPENS AT WORK, DOESN’T STAY AT WORK
* WHO IS YOUR MOST IMPORTANT CUSTOMER
* WHAT ARE THE TWO TYPES OF EMPLOYEES
* WHY CUSTOMER SERVICE IS NOT JUST ABOUT PUTTING OUT FIRES
* HOW TO IMPLEMENT THE MOST STRATEGIC CUSTOMER SERVICE WEAPON YOU HAVE
* IS THE CUSTOMER REALLY ALWAYS RIGHT?
* AVOIDING THE 7 BIGGEST CUSTOMER SERVICE MYTHS
* MAKING SURE THE “NEVERS” CREEP INTO YOUR COMPANY
* THE FIVE THINGS CUSTOMERS WON"T FORGET
* WHY WHAT HAPPENS AT WORK, DOESN’T STAY AT WORK
* WHO IS YOUR MOST IMPORTANT CUSTOMER
* WHAT ARE THE TWO TYPES OF EMPLOYEES
* WHY CUSTOMER SERVICE IS NOT JUST ABOUT PUTTING OUT FIRES
* HOW TO IMPLEMENT THE MOST STRATEGIC CUSTOMER SERVICE WEAPON YOU HAVE
* IS THE CUSTOMER REALLY ALWAYS RIGHT?
* AVOIDING THE 7 BIGGEST CUSTOMER SERVICE MYTHS
* MAKING SURE THE “NEVERS” CREEP INTO YOUR COMPANY
* THE FIVE THINGS CUSTOMERS WON"T FORGET
Along with Nicki’s open programs (that are advertised on this site) Nicki works for corporations, associations and organizations of all sizes. Since her messages are geared to creating outstanding employees, her topics are relevant to all groups. She can conduct a program or seminar for a break-out session, a keynote or a dinner meeting and works with her clients in terms of emphasis, length of program, special issues and available dates.